Non existent customer services.Phoning head office for motor trade enquiries takes anywhere from 3 to 10 minutes of ringing. It seems they have at least one member of staff, but a maximum of two.They do not send documentation out (after three attempts to get me to send the docs out). Emailed documentation is enough for them, but actually sending it in the post is definitely too much to ask.Adding second driver at the start of a new policy - they didnt update the second driver, but charged the amount for second driver (of course). Second driver driving round with no insurance (but paying for it).Dont let them put you on hold - this is a CBA (cant be arsed) tactic, and they wiont come back.I was on the phone with four different people who all put me on hold and then never came back.I have made a video on YouTube of my interactions with Clegg Gifford here:
Absolute joke this company. We have had traders with them for two years coming up three. We try and try to get through to speak to someone they just throw you from one to next, dont listen when you say no one is answering the phone. You ring Friday at 5pm they answer straight away to tell you they are now shut to ring back Saturday morning. You ring Saturday nothing they are closed its disgusting when now me and my partner are left without insurance fuming does not cover how we feel. We now been ringing for a hour Monday morning nothing all we get his transferred back and fourth no one listens its a disgrace of a company.!!!!!!!
Been with this company a couple of years now for trade policy. Good level of service and most importantly cheapest quote. That's why we renewed our policy with them.
Always get through to them, been with them for a few years now, always able to help when wanting to change my car insurance or the cars on the policy. Great company!!
AVOID!!! An absolute joke! They're open 10-17 - rang them monday at 1645 - no answer, so I rang the head office - nobody will do me a quote because they finish at 17 and quote takes too long (seriously??? In 2017??). Ok. Rang them again on tuesday in the morning - lady that answered the phone call said the gentleman that can do me a quote went out of the office but he will be back in few minutes. She took my details and promissed he will ring me. Two hours later - nothing! So i rang them back - the same lady answered and said that this gentleman is on a hour lunch break - so I asked her to tell this gentleman to give me a ring as I am buying the car tomorrow. She promissed she will ask him when he comes back. NOTHING!!!!!! Did not ring at all! Despite the fact they work only 7 hours a day the guy has hour break and does not care about the bussiness! As a taxi driver I will warn my passengers and other taxi drivers to never use that "insurance company" at all! I got it all sorted within 5 minutes with a different insurer. Not recommend!!!!!!!! Absolute joke company!!!!!
Clegg Gifford is a UK Insurance Agency based in Featherstone, West Midlands. Clegg Gifford is located at 1 Hall St, Featherstone, Pontefract WF7 5LS, UK.
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